Background

An accomplished educator, consultant, author, and practitioner in the fields of operations management, process improvement, and organizational performance. My career spanned more than three decades. I have been instrumental in shaping the careers of graduate students, leading complex organizational transformations, and contributing to the development of industry’s best practices. My teaching philosophy integrates theoretical foundations with real-world examples, creating a dynamic and engaging learning environment where student participation and intellectual curiosity are at the forefront. For 19 years, I served as a graduate instructor at Providence College Graduate School of Business, where I designed and delivered 35 courses in operations research, operations management, and economic forecasting to professionals in the Greater Boston area. In addition to my teaching responsibilities, I have written extensively on process improvement and operational excellence, publishing five books and delivering over 100 workshops that trained more than 1,500 professionals in Six Sigma, Lean, and supply chain management. A significant portion of my career has been dedicated to consulting with Fortune 500 organizations, where my expertise in business transformation, process engineering, and data governance has led to improvements in operational efficiency and effectiveness. My work continues to influence the field through research interests, including the application of artificial intelligence in operations, customer experience, and the study of organizational failures caused by technological and cultural factors. My new book, which is in progress, discusses Artificial Intelligence applications to improve Sales Operations. It will be published by Taylor and Francis later this year.